Privacy Policy

Effective Date: September 9, 2026

Zeorm, LLC, doing business as Divinia Travel (“Divinia Travel,” “we,” “our,” or “us”), is a Texas travel-advisor business. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit diviniatravel.com and when you work with us as a travel advisor.

This website is used to request cruise ideas, ask questions, and request travel-insurance information. We do not operate a newsletter or “cruise news and deals” mailing list on this site.

If you have questions or want to exercise a privacy right, use our Contact Us page.

1. Information We Collect

A. Information you submit on this website

We collect what you choose to enter on our Plan My Cruise form, contact form, or travel-insurance request form, and information you provide during follow-up communications. That may include:

  • Name
  • Email address
  • Phone number
  • Travel preferences, including dates or date range, destinations, cruise line or ship notes, cabin preferences, party size, budget range, hotels, transfers, and excursions
  • Message or question
  • For an insurance request, trip details and ages of people who may need coverage

We do not collect passport numbers, passport copies, or payment card numbers through this website.

B. Information collected later, not through the website

If you decide to book, we may collect additional details needed to complete a reservation. That can include dates of birth, passport information, frequent-traveler numbers, emergency contacts, and similar booking data. We collect that by email, phone, or through the cruise line, hotel, or other supplier, not on these web forms.

We do not process or store your credit card number. Payments for cruises, hotels, insurance, and similar services are made to the supplier.

C. Information collected automatically

When you browse the site, we may collect:

  • Browser type and operating system
  • IP address
  • Device information
  • Pages visited and approximate time on site
  • Usage data through cookies and Google Analytics

D. Information from suppliers

After a booking is underway, a cruise line, hotel, insurance provider, or similar supplier may share booking status or reservation details with us so we can assist you.

2. How We Collect Information

  • Directly from you on our website forms
  • Directly from you by email or phone after you contact us
  • Automatically through cookies and analytics when you visit the site
  • From travel suppliers in the course of a booking you asked us to handle

3. How We Use Information

We use personal information to:

  • Respond to quote requests, questions, and insurance-information requests
  • Prepare personalized cruise and travel recommendations
  • Help complete and manage bookings with third-party suppliers
  • Send confirmations, itineraries, and trip updates you requested
  • Coordinate hotels, transfers, excursions, or insurance when you ask us to
  • Operate, secure, and improve the website
  • Comply with law and protect our legal rights

We use your contact information to communicate about the request or trip you initiated. We do not add website visitors to a promotional mailing list.

4. Legal Bases

Depending on the situation, we process personal information because:

  • It is needed to take steps at your request before a booking, or to perform advisory and booking services
  • It is in our legitimate interests to run and secure the website, prevent fraud, and communicate about a request you sent
  • It is required to comply with law

5. How We Share Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We may share information with:

  • Travel suppliers, including cruise lines, hotels, transfer companies, excursion operators, and insurance providers, when needed to quote, book, or service a trip
  • Service providers that host the website, process forms, deliver email, or provide analytics, including Google Analytics, and that are permitted to use the data only to perform services for us
  • Authorities when required by law or to protect legal rights
  • A successor if Zeorm, LLC or the Divinia Travel business is merged, acquired, or sold, in which case information may transfer as part of that transaction

Form submissions are used so we can reply to you. We do not send a website inquiry to a cruise line until you are ready to move forward with a booking.

6. Cookies and Analytics

We use cookies and similar technologies for basic site function and to understand how the site is used. We use Google Analytics for aggregated usage data. See Google’s Privacy Policy.

You can control cookies in your browser. Blocking cookies may affect some site features.

We do not use advertising pixels or a marketing list on this website.

7. Payments

This website does not collect payment card data. Booking payments are made directly to the travel supplier. We may receive compensation from suppliers for bookings we assist with. That does not change how your personal information is used under this policy.

8. Sensitive Travel Details

Passport numbers and similar booking documents are collected only when needed to complete a reservation, off this website, and are shared only with the supplier that requires them. We do not use that information for marketing.

9. Data Security

We use reasonable technical and organizational measures to protect personal information. No online transmission or storage method is completely secure. You provide information at your own risk.

10. Data Breach Notification

If a breach affecting your personal information occurs on our side, we will notify you and any required regulators as the law requires. If a cruise line, hotel, insurer, or other supplier has a breach of data they hold, that supplier is responsible for its own notices.

11. Data Retention

We keep personal information only as long as needed for the purpose collected, including:

  • Open inquiries: long enough to respond and follow up
  • Bookings: for the trip plus records we must keep for suppliers, taxes, or disputes
  • Analytics: according to our analytics settings

When information is no longer needed, we delete or anonymize it by reasonable means. To request deletion, use our Contact Us page.

12. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion
  • Restrict or object to certain processing
  • Receive a portable copy of your data
  • Appeal a denial of a privacy request, where the law provides that right

To make a request, use our Contact Us page. We will respond within the time the applicable law requires. We may need to verify your identity before completing the request.

13. Texas Privacy Rights

Divinia Travel is based in Texas and follows the Texas Data Privacy and Security Act (TDPSA) where it applies. Texas residents may request access, correction, deletion, and a portable copy of their personal data, and may opt out of the sale of personal data or targeted advertising. We do not sell personal data and we do not use personal data for targeted advertising.

Submit Texas privacy requests through our Contact Us page.

14. Children

This website is for adults planning travel. We do not knowingly collect personal information from children under 13 on the site. Traveler details for a minor on a booking are provided by a parent or guardian and are used only to complete that reservation.

15. International Processing

Cruise lines, hotels, insurers, hosting providers, and analytics tools may process information in other states or countries. When that happens, it is to operate the site or complete the travel services you requested.

16. Changes

We may update this policy. The effective date at the top will change when we do. For material changes, we will update this page. The current version is the one posted here.

17. Contact

Zeorm, LLC d/b/a Divinia Travel

Web: Contact Us