Privacy Policy

Effective Date: June 20, 2026

Divinia Travel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected to it.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth (where required for travel bookings)
  • Travel preferences
  • Passport details (if provided for travel bookings)

b. Non-Personal Information

  • Browser type and operating system
  • IP address
  • Device information
  • Pages visited and time spent on our website
  • Website usage statistics via cookies and analytics tools

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you: When you fill out a contact or inquiry form, request a quote, or communicate with us by email or phone.
  • Automatically: When you browse our website, through cookies and similar tracking technologies such as Google Analytics.
  • From third parties: From travel suppliers and other service providers in the course of processing your travel bookings, or from publicly available sources.

3. Legal Basis for Processing

We process your personal information based on the following grounds:

  • Consent: Where you have provided explicit consent, such as opting in to receive marketing communications.
  • Contractual necessity: To fulfill our obligations to you in connection with travel advisory and booking services.
  • Legitimate interests: To improve our website and services, prevent fraud, and communicate with you about your bookings.
  • Legal compliance: To comply with applicable laws and regulations.

4. How We Use Your Information

We use the collected information to:

  • Provide travel planning and advisory services
  • Process and manage travel bookings with third-party suppliers
  • Send confirmations, itineraries, and travel updates
  • Respond to inquiries and customer service requests
  • Personalize your experience on our website
  • Improve our website and services
  • Send promotional communications (with your consent)
  • Comply with legal obligations

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Trusted travel suppliers (such as cruise lines and hotels) to fulfill your bookings
  • Service providers who help us operate our website and deliver services, such as email platforms and analytics tools, who are contractually obligated to protect your data
  • Authorities, if required by law or to protect our legal rights
  • A successor entity in the event of a merger, acquisition, or sale of assets, in which case your information may be transferred as part of the transaction

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website. We use Google Analytics to collect aggregated usage data; for more information, see Google's Privacy Policy.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security. You provide information at your own risk.

8. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by law and within the timeframes required by applicable law. We will take all reasonable steps to minimize harm and secure your data following any breach.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including completing your travel bookings, maintaining records required by law, and resolving disputes. When your information is no longer needed, we take reasonable steps to securely delete or anonymize it. If you would like to request deletion of your personal information, please contact us using our Contact Us page.

10. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict or object to certain processing of your data
  • Receive a portable copy of your data in a structured, machine-readable format
  • Withdraw consent at any time (where processing is based on consent)
  • Opt out of marketing communications

To exercise any of these rights, please contact us using our Contact Us page. We will respond within the timeframes required by applicable law. To opt out of marketing emails, click the unsubscribe link in any marketing email we send, or contact us directly.

11. Texas Privacy Rights

Divinia Travel is based in Texas and complies with applicable Texas privacy law, including the Texas Data Privacy and Security Act (TDPSA). Texas residents have the right to access, correct, delete, and obtain a portable copy of their personal data, as well as the right to opt out of the sale of personal data. We do not sell personal data. To exercise your rights under Texas law, please contact us through our Contact Us page.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please contact us through our Contact Us page. We are committed to resolving any concerns promptly and transparently.