Terms and conditions for Divinia Travel's advisory and booking services.
Effective Date: September 9, 2026
These Terms and Conditions (“Terms”) are an agreement between you and Zeorm, LLC, doing business as Divinia Travel (“Divinia Travel,” “we,” “us,” or “our”).
By using this website, submitting an inquiry or quote request, authorizing us to make a booking, or providing payment information for a supplier booking, you agree to these Terms on behalf of yourself and every member of your traveling party.
If you do not agree, do not use the site and do not ask us to book travel.
This website is for information and inquiries about our advisory services. Content, photos, logos, and text are owned by Zeorm, LLC or used with permission. You may not copy, scrape, republish, or commercially reuse site content without our written consent.
We may change or take down pages at any time. Information on itineraries, prices, and availability is illustrative until a supplier confirms a booking.
Do not send full credit-card numbers, CVV codes, or passport images through unsecured email unless we specifically request a method for that booking.
Your use of personal information is also described in our Privacy Policy.
We provide guidance, consultation, and booking assistance for cruises, cruise packages, shore excursions, hotels, transfers, and other travel we agree to handle. We act as an intermediary between you and travel suppliers (cruise lines, airlines, hotels, tour operators, and similar companies). We are not the source or operator of those travel services.
Bookings are made in your name with the supplier. The supplier’s own ticket contract, cruise contract, or terms apply to the trip and control itinerary changes, cabin assignment, refunds, and embarkation rules.
We work with suppliers using industry booking tools and consortia relationships. Commission paid by a supplier to any industry partner is a business arrangement between those companies and does not change these Terms or create a contract between you and any party other than Zeorm, LLC and the supplier.
By using our services you represent that you are at least 18 years old and have authority to bind every traveler in the party. You warrant that information you give us is true, accurate, and complete.
We are a Texas company. We do not currently provide booking services to residents of jurisdictions that require seller-of-travel registration (including California, Florida, Washington, Hawaii, and other states that adopt similar rules). If you live in one of those places, do not submit a booking request. You may still browse the site.
You are responsible for every traveler you add to a booking, including minors.
We do not charge a fee for advisory services. Amounts due for travel are owed to the supplier, not to Divinia Travel or Zeorm, LLC.
You may give us payment information so we can complete the supplier’s booking form or telephone pay-in. The charge is processed by the supplier. Your card statement should identify the supplier. We are not the merchant of record and we do not hold client funds, deposits, or final payments in our accounts.
Deposit amounts, installment plans, and final-payment dates are set by the supplier and will be given to you when we book. Missing a supplier deadline may cancel the reservation and forfeit amounts already paid.
We do not keep complete card numbers after the supplier has processed the payment. Do not email full card details.
Payment disputes, currency conversion, and chargebacks are handled with the supplier that ran the card.
We do not charge clients for our travel advisory services. Added services you request, or price adjustments the supplier makes, can change the total you owe the supplier.
Cancellations and changes follow the supplier’s rules, which may include fees, penalties, or no refund after a deposit. We will help you make the request. You must understand and meet the supplier’s terms.
Many cruise deposits are nonrefundable once paid. All cancellation or change requests must be sent to us in writing (email is enough) so we can submit them to the supplier. The supplier’s received-and-processed time controls, not the time you first messaged us.
If pricing is based on supplier contract rates, you are not entitled to a refund for unused nights, tours, meals, or other unused pieces of the booking. Some group departures require a minimum number of passengers; if the minimum is not met, the operator may add a surcharge or cancel under its own policy.
We strongly recommend travel insurance for cancellation, interruption, delay, medical care, and baggage. We can point you to options on our travel insurance page. We are independent travel advisors, not licensed insurance agents. We are not responsible for policy terms, underwriting, exclusions, or claims.
Review exclusions directly with the insurer. If you decline insurance, you accept full responsibility for cancellation penalties and out-of-pocket losses that insurance might have covered. We may receive compensation if you buy a policy through a referral; that does not make us your insurance agent.
You alone must ensure every traveler has valid documents for every country on the itinerary: passport (typically valid at least six months after return), visas, ESTAs, vaccination records, and any other entry rule.
Names on the booking must match the passport exactly, including middle names where the supplier requires them. Name corrections after booking are often treated as a cancel-and-rebook and can be expensive or impossible. Those costs are yours.
We may give general guidance. You must confirm requirements before departure. Rules change. See travel.state.gov.
Health and entry rules vary by destination and change. You must research and meet vaccination, testing, and screening rules before you travel. See cdc.gov/travel. We are not responsible if a traveler is denied boarding or entry for missing documents or health requirements.
We will pass along dietary, cabin, celebration, and accessibility requests. We cannot guarantee them. They depend on the supplier’s inventory and policies. Accessibility accommodations are handled through the cruise line or hotel’s own process.
Quotes are good only for the date and time given and are not a confirmed rate until the supplier accepts the booking and receives the required deposit. Rates can change without notice before confirmation.
After booking, the supplier or a government may add fuel supplements, port fees, taxes, or similar charges. We will tell you when the supplier tells us. Those amounts are payable to the supplier under its rules.
Published itineraries, ships, ports, departure times, and amenities are not guaranteed. Suppliers routinely substitute ships, omit ports, change arrival times, or alter onboard products. Those changes are not a breach by Divinia Travel and do not create a refund obligation on us. Remedies, if any, come from the supplier’s contract.
Email is official notice. You must keep your email, phone, and mailing address current and watch spam and promotions folders. We are not responsible if you miss a final-payment date, document deadline, or schedule change because you did not read our message.
We act only as an intermediary. We are not responsible for the acts, errors, omissions, representations, warranties, breaches, insolvency, or negligence of any supplier, nor for personal injury, death, property damage, delay, or expense caused by a supplier, another traveler, government authority, or events at the destination.
We do not warrant that a particular cabin, dining time, excursion, or ship condition will be delivered as first described.
To the fullest extent allowed by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost enjoyment. Our total liability for any claim arising out of these Terms or our services is limited to the fees, if any, you paid directly to Zeorm, LLC for those services. That amount is typically zero.
You will indemnify, defend, and hold harmless Zeorm, LLC, Divinia Travel, and their members, officers, and agents from claims, damages, losses, and reasonable attorneys’ fees arising out of your use of the site or our services, your breach of these Terms, inaccurate information you provided, or a traveler’s conduct.
We are not liable for delay or failure caused by events beyond our reasonable control, including weather, natural disaster, epidemic, government action, war, civil unrest, labor dispute, cyber incident, or supplier shutdown. Refunds and rebooking in those cases follow the supplier’s policy.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Exclusive venue for any dispute is the state courts in Smith County, Texas.
These Terms, together with the specific booking details we send you and the supplier’s contract, are the entire agreement for our advisory services. If a court finds one provision unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver. You may not assign this agreement. We may assign it to a successor of the LLC. Electronic signatures and emailed approvals are effective. Headings are for convenience only.
We may update these Terms at any time. The new version will be posted on this page with a new effective date. Continued use of the site or our services after that date is acceptance of the revised Terms. For a booking already on deposit, the version in effect when you authorized that booking still applies to that booking unless a change is required by law.
Questions about these Terms:
Zeorm, LLC
d/b/a Divinia Travel
Use the Contact Us page.